Customer Repair policy
Welcome to Phone Logistics, your one stop electronic repair shop. All repairs are reinforced with a One Year warranty to ensure peace of mind for each customer. Phone logistics warranties the specific repair and corresponding parts, in no circumstance shall Phone Logistics be held responsible for all issues your phone already had or an issue discovered during the repair. The warranty states that the part worked on by our trained technicians should in fact work properly after the repair is completed. If the part malfunctions and becomes defective without it being physically broken or water-damaged, Phone Logistics will gladly replace the part at no cost. In order for the warranty to be honored the customer will need their original receipt and probable cause for their return. If the phone has water damaged, which is indicated by different sensors located in various locations on the phone, then the warranty will be voided. Although the repair process doesn't affect the information on the device, it is the customer's responsibility to back up all necessary information prior to the repair. Also, if there is any sign of scratches on the screen , tampering or disassembling the device after the repair has taken place, the warranty will be voided.
Glass only Repair:
Due to the fragile nature of Samsung screens and the tedious and meticulous process that takes place to repair them, Phone Logistics will not be responsible for any damage to the LED during the process. I the LED is damaged, there will be an additional charge to replace the whole lcd.
LCD Assembly with Frame
For most newer Samsung phones , we'll have to replace the whole LED assembly due to the screen being so thing and curved. We insure you with the best parts when it comes to repairing these expensive phones.
We guarantee any issues with the screen as long as theres no dents on the frame, scratches on the screen/frame or damage for a year .
Phone Logistics only employs the best possible technicians that have passed our rigorous training process. Therefore, our technicians take their time diligently in their efforts to isolate each problem and successfully repair each device.
Phone Logistics will not in any situation issue a refund.